Accessibility Statement

Impact Transportation, LLC is committed to providing accessible transportation and an accessible website experience for everyone, including people with disabilities.

Vehicle accessibility

• Our wheelchair-equipped vehicles meet ADA standards for accessible vehicles, including hydraulic lifts and four-point securement systems.
• Our drivers are trained in passenger assistance and proper securement.
• We accommodate manual and electric wheelchairs, scooters, and walkers.
• Service animals are welcome on every ride.
• We provide door-through-door assistance for members who need it; please request when scheduling.

Website accessibility

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our site uses:

• Semantic HTML so screen readers can navigate logically.
• High-contrast text against dark backgrounds.
• Resizable text — use your browser's zoom controls to enlarge.
• Keyboard navigation for all interactive elements.
• Descriptive alt text on images.

Reporting accessibility issues

If you encounter a barrier on our website or during a ride, we want to know. Contact us:

Impact Transportation, LLC
Phone: 931-823-4440
Email: [email protected]

We will work to resolve the issue and respond within five business days.